7 Myths of Outsourcing

Fact or Myth

Written by Ashley Dameron

March 15, 2021

Outsourcing offers many benefits to companies who are looking to excel in one area and can even be essential to their success. The idea behind outsourced services is that companies can focus on what they do best while allowing experts to focus on day-to-day operations and processes. Let’s take a look at some of the myths of outsourcing and BPO providers.

Myth #1: Outsourcing Means Giving Up Control

The idea of a third party handling your accounting and payroll can seem daunting, especially if you’re used to being deeply involved in the day-to-day processes. However, a quality BPO provider works with you and your team from the beginning, identifying opportunities and building a service package around your specific needs. At InfoSync, we work as an extension of your team, always keeping you informed. Like any relationship, an outsourcing partnership requires some time investment, but ultimately you and your team will be free to focus on your top business priorities and let go of tedious, low-value tasks.

Myth #2: Outsourcing Is A Security Risk

Like most BPO providers, InfoSync has invested in a robust IT department with experts who manage data privacy and security full-time. Client privacy and security is important to us, and we continually monitor and analyze any risks. Most multi-unit companies haven’t taken the time to develop the IT systems in-house to keep their data secure, so when they onboard with InfoSync they’re actually gaining the updated technology, security, privacy, and data backups they didn’t have before.

Myth #3: Outsourcing Is For Large Corporations

While outsourcing is most beneficial for larger operations, mid-size companies who are looking to scale quickly also benefit widely from working with a BPO provider. Many people believe outsourcing is for larger corporations because it’s so expensive, but that’s just not the case. BPO providers not only save companies time and money, they provide processes, services, and technology that companies, even larger ones, can’t afford to establish in-house. Most companies simply lack the experience to build the infrastructure for these systems, and expert talent is not only hard to find, they’re expensive to hire.

Myth #4: Outsourcing Companies Don’t Understand Your Business

The truth is Outsourcing companies provide expert team members with knowledge and insight specific to your industry. BPO providers are successful because they provide quality services that deliver results. Your outsourcing partnership is a long-term relationship built on trust, transparency, and communication. At InfoSync, we truly care about you and your company’s success, and we work to ensure we meet each expectation to help you achieve your business goals.

Myth #5: Outsourcing is Costly

This is probably one of the most common myths of outsourcing. Actually, outsourcing saves businesses on average between 30-40% on their bottom line. Outsourcing business processes to an expert provider means you don’t have to find, hire, train, and pay top talent to perform accounting or payroll tasks. It also eliminates the need to purchase software and technology. Outsourcing is a cost-effective tool that helps companies not only save money, but increase their infrastructure and knowledge while allowing operators to focus on strategic planning and increasing profits.

Myth #6: Delivers low-quality services and outputs
You may fear that because outsourcing is a cost-effective solution, that means the quality of services must be poor. On the contrary, BPO companies are experts in their industry and have had years of experience performing the tasks and delivering quality services. BPO companies hire and train experts to fit the industry need, ensuring their staff’s objectives are in line with the client’s. At InfoSync, we pride ourselves on our customer service and people-first mindset.

Myth #7: Outsourcing is not a long-term solution

Many people think of outsourcing as a short-term solution because you’re giving up low-value tasks in order for your staff to focus on bigger priorities. But BPO providers are set up to build long-term partnerships with their clients by offering a variety of needed services and strategic insight. As your business grows, the need for BPO services increases. The longer you’re partnered with a BPO provider, the better your provider understands your needs and business goals.

If you’re considering Business Process Outsourcing, you shouldn’t let these 7 myths of outsourcing hinder you from making a decision. Research and interview BPO providers to determine which is the best fit for you. 

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